Genpact Customer Service Representative (CSR) interview questions

Nice and short for freshers around 5min. For experienced candidates around 30mins but nothing really difficult just what was your role in previous companies. For freshers question about internships or freelance experience if any.

I applied online and got an email from their recruitment team within 2–3 days. They were quick to respond and provided clear instructions for each step. The first interview was a phone screening with HR. The recruiter was friendly and asked basic questions about my background, availability, and expected salary. It felt more like a conversation than a strict interview.