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      GEICO

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      Customer Service Representative Interview

      23 Jun 2011
      Anonymous employee
      Woodbury, NY
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at GEICO (Woodbury, NY) in Jun 2011

      Interview

      Got an email from a recruiter, I applied on Geico.com and within two hours was emailed a invitation for a skills test at the office, I scheduled for the next day the Geico building is pretty big and clean, HR staff was very friendly, I took and passed the skills test and was asked to schedule a phone interview for later that same day, was asked about my past employers and why I wanted to work at Geico, I was then asked to come back in to the office for a 1 on 1 interview which was about 1 hour long and was just many questions about Why would I be a good employee at Geico, after that I got locked in a room and asked to study a booklet with the policies of a fake insurance company and I would get three calls from the recruiter acting as different customers. Later that same day I was asked to sit an listen to some customer service calls for about 1 hour and followed by two more interviews the same day by the supervisor and the manager of the customer service dept. Later that day I got called and offered the position and asked to come back in to fill paperwork out and a drug test.

      Interview questions [2]

      Question 1

      Why Geico?
      Answer question

      Question 2

      Why would you be good working here?
      Answer question

      Other Customer Service Representative interview reviews for GEICO

      Customer Service Representative (CSR) Interview

      7 May 2026
      Anonymous interview candidate
      Virginia Beach, VA
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at GEICO (Virginia Beach, VA)

      Interview

      There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.

      Customer Service Representative Interview

      27 Apr 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 2 weeks. I interviewed at GEICO

      Interview

      Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour

      Customer Service Representative Interview

      30 Mar 2026
      Anonymous interview candidate
      Tampa, FL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at GEICO (Tampa, FL)

      Interview

      It was a weird process, first it was on zoom and my interviewer told me to turn off my camera because of the bandwidth issues. Then she asked three questions and provided me the job description and the hours. She then asked me if I was looking for other work and If I was currently working. I did tell her that I am currently working and she told me that I have enough time to provide my current job a two weeks notice. After the interview she told me that she was going to endorse my application for review. Then she sent me another email saying that “Your recruiter will be in touch with you for next steps”. Then in the middle of night not even 24 hrs, I get a generic email saying that I was passed on. I wanted to find out why did I get an email saying that a recruiter was going to contact me, then I passed on from someone else. This was a customer service position and during the interview she told me that I have a lot of experience. I just didn’t like during that interview I was given false hope. I would not recommend applying to this company.

      Interview questions [1]

      Question 1

      1. Tell me a time when you had to deal with a customer and provided empathy?
      Answer question