Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      GEICO

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: GEICO reviews | GEICO jobs | GEICO salaries | GEICO benefits | GEICO conversations
      GEICO interviewsGEICO Service Representative interviewsGEICO interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Service Representative Interview

      31 Aug 2010
      Anonymous interview candidate
      Lakeland, FL

      Other Service Representative interview reviews for GEICO

      Service Representative Interview

      19 Nov 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at GEICO (Lakeland, FL) in Jul 2010

      Interview

      I applied online and within the next day I was sent an e-mail asking me to come in during a day Mon-Fri at 7:30 for testing. A hiring manager called me to see if I was interested in coming in and I told her yes. I go in Wednesday to take the tests.

      Interview questions [1]

      Question 1

      Why do you want to work for Geico?
      Answer question

      Application

      I applied online. The process took 2 weeks. I interviewed at GEICO in Aug 2021

      Interview

      There were two interviews, one with HR and the other with the manager in my department. There were also at least two computer assessments. The entire process took approximately 16 days.

      Interview questions [1]

      Question 1

      Tell me about a time that you had could not deliver for a customer and what was the outcome (STAR method applied to all questions).
      Answer question

      Service Representative Interview

      4 Aug 2014
      Anonymous employee
      Tucson, AZ
      Accepted offer
      Difficult interview

      Application

      I applied online. The process took 3 days. I interviewed at GEICO (Tucson, AZ) in Nov 2011

      Interview

      Took 8 hours. Phone interview followed up with in person interview recruiter role playing for hours followed up with shadowing of actual job for about 2 hours. Then finally sitting down with manager to be offered a job pending a drug test, which you do on site with the geico "nurse" while she destroys your hair.

      Interview questions [1]

      Question 1

      Lots of role playing for customer interactions
      1 Answer

      Service Representative Interview

      6 Dec 2010
      Anonymous interview candidate
      Fredericksburg, VA
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at GEICO (Fredericksburg, VA) in Dec 2010

      Interview

      Phone interview with the usual questions, then a week later scheduled testing which was difficult. Role play was definitely the hardest. Then, was called to come in for a final interview where I sat with an agent and shadowed them. I spoke with a manager for about 20 minutes and should recieve a call sometime this week.

      Interview questions [2]

      Question 1

      Explain a time you had to go above and beyond for a customer
      Answer question

      Question 2

      How did you handle difficult customers
      Answer question