I applied online and a couple weeks later I was contacted via email for a phone interview. She was very friendly via email, and she was even more friendly during the phone interview. It was very conversational, and she worked hard to keep me from being nervous. It didn't last long (maybe thirty minutes), and she asked generic questions about my schooling and work experience and why I was interested in the company. She contacted me the next day to schedule an in-person interview to meet with the Director of HR. I arrived 15 minutes early and had to wait over an hour before she brought me in because she was in a meeting. I was a little annoyed, however, every employee who walked out to leave for the day (My interview was at 4:30pm) asked if I had been helped. I was really impressed that everyone worked together and was willing to help out. Eventually I met with her and she asked me similar questions as before. It only lasted about 15 minutes. She was very nice and pleasant and apologized repeatedly for making me wait. She said that had never happened before and she felt terrible. I believed her; it's business. A couple days later I was contacted by the first lady I spoke with and offered the position.