I was invited to apply for the role via email, followed by a call from the HR team. The interview was smooth and insightful, and I’m now eagerly awaiting the results.
Interview questions [1]
Question 1
What is explicit knowledge and tacit knowledge
ITIL stages in Knowledge management
Primary and secondary ITIL skills
ITIL stages
Problem management and ITIL
different ways of capturing feedback
What is version control
Different types of knowledge bases
How do you ensure alignment of KM with ITIL processes?
Different KPI's in knowledge management
