11mo
Hey there,
Thank you for taking the time to share your experience, and I’m really sorry it didn’t reflect the care and respect we aim to show every candidate.
We’ve looked into what happened and can see there were clear missteps in how the process was managed on our side, from the missed interview to how feedback was communicated. That’s not aligned with the standard we set for ourselves or the experience we want to create for anyone engaging with Fresh.
At the time, our Talent team was going through some internal changes, which unfortunately contributed to gaps in communication and coordination. It’s not an excuse, but it is something we’ve since addressed, including clearer candidate ownership, stronger internal handovers, and new team structures to lift the bar on how we show up for candidates.
We know that feedback, especially when it’s about role fit needs to be delivered with care and context. I’m sorry that wasn’t your experience, and I want to assure you that we’re working hard to improve this.
If you would be open to it, I’d love to hear more about your experience directly. You can reach me at jasmine.a@freshclinics.com.
Thanks again for your honesty and wishing you all the best.
Warmly,
Jasmine
People & Talent Lead, Fresh Clinics