Thank you for your feedback regarding your interview experience with Forrest Bell. We’re sorry to see that you found the experience to be a negative one, as you mentioned we take extra care to get to know our candidates and see whether our values and needs match up as we believe this to be important in creating a fun and engaging workplace. I’m sorry that you felt the role wasn’t fully explained to you during your interview however we do outline the nature of the role clearly in our job postings, and are always careful to address that the roles are based in public venues such as shopping centres. You’re correct in stating that we do invite candidates back for a ‘shadowing’ day as we feel due to the nature of the role it’s important for candidates to experience what they will be doing before committing their time to us. This day is unpaid, as the candidate is not required to perform any duties, however it is also entirely optional and there is no obligation to attend this stage of the interview. Lastly, I would like to apologise that you weren’t contacted after your interview, as with any company our managers are looking for certain qualities in the candidates they meet and may have just felt that you were not right for the role at this time. The best of luck in the future.