Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Formlabs

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Formlabs reviews | Formlabs jobs | Formlabs salaries | Formlabs benefits
      Formlabs interviewsFormlabs Customer Support interviewsFormlabs interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Support Interview

      6 Dec 2016
      Anonymous interview candidate
      Somerville, MA
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 2 months. I interviewed at Formlabs (Somerville, MA) in Jul 2016

      Interview

      I got a note from someone on LinkedIn who was interested -- I had a quick chat with someone and set up another call with, I think, the head of the department. That was a more traditional phone interview. From there, I interviewed for one position (not really one I was interested in) and had the family lunch with that group, but they essentially discerned my non-interest and referred me back to the role I was initially interested in. Had good group and one-on-one interviews with that set of folks, and was invited back to one of their after work events. Had fun there, talked with folks, and it was mutually decided that, since I was about to go into our busier season at my current place of employment, we would pick up about a month later where we left off. I think I was kind of dumb to expect that to really be the case. I emailed back on the stated date and was told that they'd essentially decided to shift what their focus was for new hires and as such there was no need for me. Incredibly disappointing, and after so many interviews and phone calls, it was a bit anticlimactic. It's probably partly my fault for being so okay with just taking a break in favor of my current company.

      Interview questions [1]

      Question 1

      Lots of more general questions like what my experience is with customer support, what my philosophies are on the topic, etc.
      Answer question