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      Forcepoint

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      Associate Technical Support Engineer Interview

      25 Sept 2014
      Anonymous interview candidate
      Declined offer
      Negative experience

      Other Associate Technical Support Engineer interview reviews for Forcepoint

      Associate Technical Support Engineer Interview

      6 Jan 2014
      Anonymous employee
      Austin, TX
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Forcepoint in Aug 2014

      Interview

      The first part of the interview consisted of doing an online personality test of around 150 questions, then a cognitive portion which was 50 questions in 15 minutes. Neither were difficult. Next, I had to retake the cognitive portion of the test, though this time while on a webcam with a Websense recruiter to "make sure you aren't cheating"... Last step was an on-site interview with three employees. I was already pretty disappointed with the banal interview process so far, but this was the tipping point. I was literally in and out of the Websense building within ten minutes. My on-site interview included me discussing my resume, asking if I knew about the positions, and that is it. In and out. The biggest problem I had with the entire interview process was that not once was I made to feel that anyone actually cared about who I was. They make you feel like another number.

      Interview questions [1]

      Question 1

      Tell us about yourself...
      Answer question
      4
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Forcepoint (Austin, TX) in Dec 2013

      Interview

      I applied online, and shortly after received an email from a recruiter from Vista Equity Partners about taking an IQ Assessment Test. Fairly easy assessment and had SAT type questions. Once I passed that, the same recruiter and I set up an initial phone screen about my experience and general support process. I was contacted a week or two later for an in-person interview with a Director. The interview also composed of a short assessment test at the office. The interview itself was fairly simple, and I ended up asking more questions than I was asked. Lastly, I had a final phone interview with a Support Manager in the San Diego office. He asked about my experience and my support process in a given situation. I got a call the following morning from the recruiter at Vista with a verbal offer, and received written offer later that week.

      Interview questions [2]

      Question 1

      What do you know about Websense and its products?
      Answer question

      Question 2

      If a client called in and tried to launch our software on their computer, and all they said was "There's just a blue screen on my monitor", what would be the first few steps you would take to solve the issue yourself?
      Answer question
      7