I met with an interviewer who sent me all the expected interview process steps. I prepared and it was exactly like they said it would be. The video call went smoothly and was very relaxed. allowing me to feel comfortable and come up with answers I did not prepare before just from memory. but it's best to think using the STAR method.
Interview questions [1]
Question 1
How will you handle a complex query from a certain customer asking for such and such, while also managing security and identification, and adhering to good service.
Very professional. One to one with one of their recruitment specialists. Using competency based questions and tasks. Free teas and coffees. I arrived early for the interview, so they interviewed me soon after my arrival.
Interview questions [1]
Question 1
From the job specification, why would you like to work for First Direct?
easy going interview, they asked why you want to apply for the role and answer using star method. You need to read out a script in a way you would speak to customers over the phone.