I interviewed for the Customer Success Specialist role for their office in Dallas, Texas. There were four interviews in total, which for a $50k job is a bit much but the company and their software was great so I was ok with it. I made it to the fourth interview and wanted to share some feedback so they can improve their candidate experience. First, there was a lack of communication and transparency from the recruiters in terms of the interview process. Each interview would be scheduled but I wouldn't get information as to the purpose of the call or who would be in it. The final interview required me to be sent a document that gave the details of how to prepare and log into their system, but it was never sent to me. Again, I had to reach out to the recruiter so I could get that. Once I received it, the links in the document weren't working. During my final interview, I arrived 10 minutes early and had to wait about 15 minutes after the start time because two of the three interviewers were late to arrive. During the interview, two of the interviewers were typing away in their computer, maybe communicating with each other while I was presenting. A few days later, I received the standard copy and paste rejection email. I asked if I could please get any feedback as to why I wasn't a good fit, but the recruiter ignored me and never responded. Overall, I spent about 4 hours interviewing and set aside three days to really learn their software for the final interview. As a candidate, it's disheartening to put in so many days of preparation and move my life around for every interview to get a generic rejection email after the final interview. Having been part of the hiring process in my previous role, I would call the candidate and let them know they didn't get the job but still appreciated the time and effort they put into every interview. I would also give relevant feedback that could help them in their future interviews. I believe it says a lot about a company's values based on how they treat all of their candidates, even those who didn't get the job. I hope my review will help the team have more empathy when it comes to approaching their candidate experience. Not everyone will be a good fit for the company, but everyone still deserves to be treated with respect.

Overall, my experience with FieldPulse was a mix of positive interactions and some disappointment toward the end. The team was professional, kind, and communicative throughout most of the process, which I truly appreciated. I made it through several rounds and felt genuinely excited about the opportunity and the direction things were going. However, it became a bit disheartening to get so close to the final stage and then not move forward, only to later be considered for another role that didn’t seem aligned with my background or strengths. It left me feeling like the process could have been more intentional in matching candidates to roles where there was a clearer path to success. That said, I don’t take away from the fact that the people I spoke with were great, and I respect the company for the time and effort they invested. I would just encourage a bit more clarity and alignment in later stages of the hiring process to ensure candidates feel their time and energy are being equally valued.