I applied through a staffing agency. The process took 4 days. I interviewed at Fidelity International (Kingswood, South East England, England) in Jul 2017
Interview
Approached by Reed recruitment with the role on a Monday, had a telephone interview with a senior manager on a Tuesday, feedback given Wednesday, invited to an assessment afternoon Thursday at the Kingswood offices, offer made friday. Very quick turnaround and always kept in the loop.
Assessment centre consisted of a case study role play lasting 30 minutes with you acting out an outbound call to a customer for 5-10 minutes to resolve a problem, basic competency interview with two team leaders around skills and experience and finally interview with HR staff around past experience and role suitability.
Interview questions [7]
Question 1
Tell about a time you have come up with an innovative idea and how you put it into place?
Thank you for taking time out to share your views about the great or enjoyable experience you’ve had with Fidelity International. We appreciate your remarks and honest feedback
Talent Acquisition Team - Fidelity International
Other Client Services Associate interview reviews for Fidelity International
I applied online. I interviewed at Fidelity International (London, England) in Oct 2021
Interview
I received a call from a recruiter to discuss the role. I was happy to be put forward as a candidate for the next stage.
I received a confirmation email from HR with more details regarding the interview and role.
This email stressed this interview represented the last stage and I would be told whether I was successful or not straight after.
The interview went well with the two interviewers present. One interviewer was online but had her camera off the entire time, including when she directed a few questions at me.
We discussed experiences, how to resolve tricky issues and training. (STAR )
After an hour, the interview concluded. I was told I would be contacted early the following week. We said our thank yous and goodbyes.
No call or email was ever received.
Both the recruiter and HR ignored my email requesting an update.
Left feeling bewildered at the lack of professionalism.
I applied online. The process took 4 weeks. I interviewed at Fidelity International (Cheam, England) in Aug 2021
Interview
Very lax and informal and one step hiring process. No degree required for application. Easy atmosphere as you can be interviewed via zoom interviewers very friendly however hiring process seems to allow just about anyone through post covid
Very friendly interview with both the team leader and head of the fidelity team for the recruitment company . Competency based questions around 5 of them and a brief chat about the role
