I applied through a recruiter. The process took 2 weeks. I interviewed at Farmers Insurance Group (New York, NY)
Interview
Applied online and got a call and an email a few weeks later. Missed the phone call but emailed back to set up a time to speak. Never replied but called back multiple times. Finally spoke to the recruiter. Set a time to speak. This was the most unprofessional recruiter I have every spoken with. Guy was not interested in the call. He kept asking me more detailed questions about my company and services rather than my actual job. When I gave an answer he just blew in the phone like it was the most dumb answer he has received. He actually yelled at me on the phone because he doesn't know the intimate details of the products my company sold that had no aspect of my job. The rest of the call was threw off because of his unprofessionalism. After the questions he went back to a nice manner and told me I would hear back soon. I already know I'm not getting a callback. I hope the next person he speaks with doesn't get that treatment. If that is the first person to speak with a interviewee then that is a bad representation of the company.
I applied online. I interviewed at Farmers Insurance Group
Interview
They use the Star Method which is completely outdated. The people who interview are obviously too busy to really pay attention. It's a panel interview where each person takes a turn asking a question.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a difficult customer.
I applied through other source. The process took 1+ week. I interviewed at Farmers Insurance Group
Interview
Started with a phone interview. Will be contacted if selected to move on to in person interview. 30 minute phone conversation regarding work history, goals, etc. Gave opportunity to ask any questions that I had regarsing the company or position.
Interview questions [1]
Question 1
Describe a positive and a negative experience that you solved in customer service.