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      Faire

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      Customer Support Associate Interview

      30 Mar 2022
      Anonymous employee
      West Jordan, UT
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Faire (West Jordan, UT) in Mar 2022

      Interview

      My interview experience with Faire has been the best, hands down. It is a lengthy process, but totally worth it. You will first complete a phone interview/screening with a recruiter. Then you will receive a mock email assignment to help them get an idea of how you would handle certain customer scenarios. You would then move on to your actual interview(s). The first round is a peer interview, followed by two team leads, and then a follow up with your recruiter. If you make it through that, you will then have another interview with an executive. This will complete your interview process. I had the pleasure of working with recruiter Gabriella, and she made the entire process so much better. She kept in contact with me and always got back to me with answers whenever I had questions for her. She is kind, patient, and overall great at her job. Everyone I had the pleasure of interviewing with spoke so highly of the company, and were so upbeat, relatable, and friendly. I originally applied for this job just to apply, and had no expectations of getting hired or wanting to be hired. I was passively looking. However, that quickly changed once I started this interview process. I realized that this would be such a great opportunity, and that it genuinely is as great as that 4.8 star review you see on this site. I’m so excited to be a part of Faire.

      Interview questions [9]

      Question 1

      What traits do you think are important to have for customer service?
      Answer question

      Question 2

      How do you live Faires values?
      Answer question

      Question 3

      What community are you a part of, and what do you do to support that community? What does being a part of that community mean to you?
      Answer question

      Question 4

      Which of Faires values stick out to you, and why?
      Answer question

      Question 5

      Why are you interested in this position?
      Answer question

      Question 6

      Why do you think you’d be a good fit?
      Answer question

      Question 7

      Tell us about a time when you were faced with a great challenge and how you managed to get yourself through it?
      Answer question

      Question 8

      Tell us about a time you went above and beyond your job duties
      Answer question

      Question 9

      Tell me about a time you received constructive feedback and how you implemented that feedback moving forward
      Answer question
      8

      Other Customer Support Associate interview reviews for Faire

      Customer Support Associate Interview

      4 Nov 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Faire

      Interview

      Interview was straightforward. Interviewer asked pretty standard questions for the role, and was open to any questions I had after. The questions were related to the role and the types of scenarios one would encounter.

      Interview questions [1]

      Question 1

      How do you handle an upset customer?
      Answer question

      Customer Support Associate Interview

      17 Feb 2022
      Anonymous employee
      Waterloo, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Faire (Waterloo, ON) in Dec 2021

      Interview

      Lengthy, fast but thorough interview process. 2 phone screening - very quick and insightful (mostly educating you about your role, the company and team members) A written assessment - Writing an email to a Retailer and Brand 4 - 15 minutes interview with different team members in the Customer Experience Team and a Senior Engineer

      Interview questions [3]

      Question 1

      Q. Why do you want to work at Faire
      1 Answer

      Question 2

      Q. Tell us about your work experience?
      1 Answer

      Question 3

      Q. How did you handle a difficult situation in cx support & turned it into a positive one
      1 Answer