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      Customer Services Assistant II Interview

      6 Aug 2022
      Anonymous employee
      Abbotsford, BC
      Accepted offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 3 months. I interviewed at FVRL (Abbotsford, BC) in Jun 2018

      Interview

      I was asked to prepare 2 ideas for potential library programs and to perform a storytime. I was interviewed by a Library Manager and an HR representative. The HR rep didn't smile once, she even remained stone-faced during my storytime performance. I was asked 20-30 questions, many of them were the same only worded slightly differently, so I repeated the same answers. I was offered the position 2 months after the interview took place.

      Interview questions [2]

      Question 1

      Tell us a time when you had to help an angry customer.
      Answer question

      Question 2

      Tell us about a time when you had to de-escalate a tense situation.
      Answer question

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