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      FORMIA

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      Customer Service Interview

      9 Dec 2025
      Anonymous interview candidate
      Hong Kong
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at FORMIA (Hong Kong)

      Interview

      1. Phone interview 2. Zoom interview ( about 30 mins ), Interview will be conducted in English, Cantonese and Mandarin (prepare it in 3 languages and may be asked in different languages). 3. Face 2 face interview, apt test

      Interview questions [1]

      Question 1

      What difficulties have you met in your previous job and how did you solve them?
      Answer question

      Other Customer Service interview reviews for FORMIA

      Customer Service Interview

      10 Feb 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at FORMIA

      Interview

      The hiring process involved 5-6 rounds, including an on-site interview (interview with line managers, written test, shadowing test, interview with CEO/COO at the end) that exceeded 4 hours with long waiting time between rounds. Appreciated the HR's effort to maintain the smooth hiring process with prompt response in email. However, one of the interviewers was frequently distracted by the phone during the interview, it's quite unprofessional and disrespectful.

      Interview questions [1]

      Question 1

      What are your soft skills?
      Answer question

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