I applied through an employee referral. The process took 2 days. I interviewed at FIS (Clearwater, FL) in Apr 2011
Interview
I went in for an interview in client services but ended up also interviewing for fraud alert. I was pleasantly surprised to have two interviews. I was offered the fraud alert management job right away after the interview.
Interview questions [1]
Question 1
Tell me a difficult situation where you had to handle an upset customer and what you did to de-escalate the situation.