I applied online and then was contacted by a recruiter to schedule a phone interview with one of the client services managers. A couple of days later, I did the phone interview and the lady was very nice and friendly. It was more conversational and let me know about you, than a strict interview. After the phone interview, a recruiter contacted me to make an in-person interview. I went to the in-person interview the next week and was impressed by the work culture. Everyone was supe friendly and inviting. All four people who interviewed me were more than kind. The interview was two hours and I can tell you I think they are looking for a strong personality more than anything else. This is a small startup company so they ask questions about how you would work with others. After the interview, I was contacted a couple days later through e-mail that I did not get the job. I was confused because in the e-mail I was told that the team loved my enthusiasm and personality, but I wasn't the perfect match. I e-mailed the recruiter to ask for suggestions on how I can improve my resume/interviewing skills and she never replied. I thought that was unprofessional and rude. Although this place seems like an amazing place to work at, there is no racial diversity. Almost all the people in upper management and everyone who interviewed me were white. So if you want to work in a racially diverse environment, you have come to the wrong place. Also, it seems like they are interviewing tons of people so don't think your special if you get a phone or in-person interview. After the first interview, if they like you, you move on to two more 2 hr. interviews. It's definitely a rigorous process.