7y
I’m so sorry for your unsatisfactory experience. We do have a lovely person training in our HR department who performs our screening calls with the applicants about whom we are most excited.
Your feedback helped us uncover an important opportunity to improve our process. We realize, thanks to you, that we need to both clearly define the role of the first call (a quick call to gather more information for the hiring manager) and the caller (a member of our HR team who won’t be able to answer some more detailed questions about the position).
We thank you for your time and for the feedback.