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      Ethena

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      Customer Success Manager Interview

      31 May 2024
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Ethena in May 2024

      Interview

      The interview process was overall positive and moved along quickly. However I learned that the CS department at Ethena is very sales heavy - all you’re tracked on is expansion and renewals. Felt more like an AE role with a dash of CS in there. HM described team dynamic as “competitive” if that’s your vibe… Panel interview was hard hitting on relating your experience to their values.

      Interview questions [1]

      Question 1

      Tell me about a time you took yourself too seriously. One month into the quarter and you have nothing in your expansion pipeline, what would you do?
      Answer question
      1

      Other Customer Success Manager interview reviews for Ethena

      Customer Success Manager Interview

      27 Apr 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Ethena

      Interview

      I WITHDREW my application after I had such a negative interview with the hiring manager. 1. RUDE HIRING MANAGER: 
- Hiring manager was extremely cold, curt, and uninterested. They gave me one word responses ("wow") or no response at all after I answered their questions. 

 - Hiring manager interrupted me as I was answering their questions. - As I was saying goodbye, the hiring manager hung up on me and ended the call in the middle of me speaking. 

 2. POORLY PLANNED: - They only scheduled 30 minutes for what should have been a 45 - 60 minute call. As such, there was no time for me to offer an intro about myself (when I tried I was interrupted) or to ask my share of questions about the role - and no offer for follow up via email to help clarify. As such, I left the interview feeling like I had learned very little about the role and had more questions than when I started the interview. 

 - The job description is NOT what this job is. They're looking for a Sales Executive, not a CSM. This is a commission based role with no KPIs other than $ expansion (not retention, CSATs, etc.). - The company wanted 5 rounds in total! Including an hour long take home assessment. I’m all for making sure it’s a good fit but this is ridiculous - especially for such a low salary. 
 3. BAD INTERVIEWER

 - Hiring manager was not clear in their question asking and was not a clear communicator — I had to ask them to clarify what they were asking several times as they were very vague and unclear. 

 - Hiring manager was not able to answer the only question I was allotted time to ask: can you give me an example of a time you've advocated for your team? I had to repeat my question. Doesn't seem like they are familiar with advocating for their team at all. 




      Interview questions [1]

      Question 1

      How have you scaled? What tools do you use to scale?
      Answer question
      2

      Customer Success Manager Interview

      24 Dec 2025
      Anonymous interview candidate
      New York, NY
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 1 week. I interviewed at Ethena (New York, NY) in Nov 2021

      Interview

      My first interview was with a recruiter. I just did the phone screen but overall was fairly standard and they were friendly. I’m not sure what the following stages would entail.

      Interview questions [1]

      Question 1

      Asked me to go into detail about my work experience.
      Answer question

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