Quick on the phone screen then one in-person interview. The phone screen was asking about who you are, interest and baseline experience. In person is more about what you would be a good fit, interest within the industry, and scheduling.
I applied through an employee referral. The process took 2 weeks. I interviewed at Equinox (Rancho Palos Verdes, CA) in Nov 2018
Interview
Applications are only online and expect to wait for a response from management. However, the interview was friendly and professional. You may or may not undergo two interviews- one with the assistant general manager and the second with the general manager. Most interviewees wear nicer athletic wear but I’m not sure what management prefers. Once interviewed, management reaches out quickly.
Interview questions [1]
Question 1
At Equinox you deal with a very high end clientele and you must be able to handle difficult members with class and poise. They ask a lot of questions about your customer service skills and how you would handle difficult situations.
It was a straightforward, single interview with the manager. Nothing hard just the basic interview questions and questions about your past experience in customer service. It was easy and not threatening
The interview process felt like a conversation, yes it is important to talk about professional skills but I liked that they also focused on you as a person in the process.