Quick on the phone screen then one in-person interview. The phone screen was asking about who you are, interest and baseline experience. In person is more about what you would be a good fit, interest within the industry, and scheduling.
I applied through a recruiter. I interviewed at Equinox
Interview
Was called and asked several questions, then was set up with Front Desk General Manager for an interview- pretty standard questions, easy to answer. Then called back for second interview in which almost the same questions were asked, just a few that were different. Was offered job on spot.
It was a straightforward, single interview with the manager. Nothing hard just the basic interview questions and questions about your past experience in customer service. It was easy and not threatening
The interview process felt like a conversation, yes it is important to talk about professional skills but I liked that they also focused on you as a person in the process.