I applied online and in a couple of days i have been called to arrange the telephone interview. You will be tested in customer service, sales and leadership. The questions i have been asked were: tell me a time you showed you sold something successfully (all STAR examples) tell me a time you delivered extraordinary customer service tell me a time you showed leadership Where do i want to be in 5 years? why do you want to work for us? Then i went to a face to face interview: she asked me what i do in my spare time, an example of sales, how i improved and increased sales at my previous job, how did i handle my team and motivated them. then i went to the office day, i spent 30 min with a employee going through some staff then i had an interview with the manager. It was a bit longer the interview, asked: what makes extraordinary customer service? what makes sales successful? what is a good leader? again about motivating the staff. why me over other candidates? then i went to the assessment centre, which was really nice. you will have a case study to analyse with the group and you have to sell your idea. however, they are not looking for who sells their idea but how you can listen to others and take their ideas into consideration. then you have two role plays, one in customer service where you have to handle a complaint and another in sales on how you can upsell. then you have another interview that is basically the same as the other ones you had before. i got the job offer. the salary increase to £21.500 from £20.000 they kind of expect you to work 55 hr a week.