Customer Service Representative applicants have rated the interview process at Enterprise Mobility with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Enterprise Mobility overall takes an average of 16 days.
Common stages of the interview process at Enterprise Mobility as a Customer Service Representative according to 1 Glassdoor interviews include:
Phone interview: 50%
Drug test: 50%
Here are the most commonly searched roles for interview reports -
I interviewed at Enterprise Mobility (Traverse City, MI)
Interview
I interviewed with the Branch Manager and Regional Director. The interview covered basic questions mostly focused on customer service experiences. It lasted a little less than an hour, and everyone was very kind.
I applied online. The process took 2 weeks. I interviewed at Enterprise Mobility (Phoenix, AZ)
Interview
Initial was ok but face to face was very judgmental and reminded of an interrogation. Not sure what they were looking for exactly. I answered the questions but I guess not good enough and I know I have great experience.
Interview questions [1]
Question 1
Tell me about a time you helped a customer who was angry.
I applied through university. I interviewed at Enterprise Mobility
Interview
Straightforward at one of their offices. A good chat around job role and my CV. Spoke about my customer service skills and the culture of the company. Area manager and manager of branch interviewed me.
Interview questions [1]
Question 1
Experience in customer service previously. Some scenario based questions.