I applied online. The process took 2 weeks. I interviewed at Embassy Suites (Sacramento, CA) in Jul 2009
Interview
All hiring done from their online web site www.hiltonfamily.jobs
Was called for face-to-face interview 2 days after application. Interview was the following week. Interview questioning was situationally based (i.e., "tell me the last time you...") and hosted by who would be your supervisor. Was called a few days later with the good news and went in the next day to fill out forms for a conditional backgroung and drug test.
Interview questions [1]
Question 1
Tell me the last time you had a problem at work that was difficult to overcome.
I applied in-person. The process took 3 weeks. I interviewed at Embassy Suites
Interview
The interview process was quick and to the point. I was shown around the front desk area where guest are checked in and also given a tour around the hotel. I was asked general customer service questions.
I applied in-person. The process took 2 days. I interviewed at Embassy Suites
Interview
Basic questions. Just went over my resume and asked questions about my previous jobs and how I handled certain situations in those previous jobs. Then asked why I wanted to work as a Front Desk Agent.
Interview questions [1]
Question 1
Basic interview questions about my resume and experience
called in for an interview and met with front desk manager. He asked basic customer service oriented questions and how I would handle a difficult situation/guest. Make sure to have examples ready for different scenarios and how you have handled a difficult customer in the past.