I applied through a recruiter. The process took 2 days. I interviewed at EXL Service (Pune) in Oct 2023
Interview
Very Easy Interview It’s a insurance process interview related all regarding insurance most important you have to say all the answers in the positive manner once you crack hr interview the hr will guide how to give the interview for operation round
Interview questions [1]
Question 1
Tell me about yourself
Where you see in next 5 years
What is insurance
Comfortable working night shift
I applied through other source. I interviewed at EXL Service (Pune) in Sept 2025
Interview
First round was communication, it was ok but the ops round is worse, not giving feedback after selection. So overall hr team is worst. And the management is too weak.
It Is very easy and friendly yet you need to complete assessments including typing speed and language validation. The minimum words per second was 30. While the minimum requirements for the language test was 60%.
I applied online. The process took 3 weeks. I interviewed at EXL Service (Pune) in Aug 2024
Interview
It was smooth and pretty easy. There were two rounds of online interviews, an oral round and a written round. On how to handle some customer issues. They also asked about the traits a customer service employee should possess.
Interview questions [1]
Question 1
I ordered a wedding dress for my sister's wedding which is today and the company informed me that I am going to receive it tomorrow. What should I do and How will you solve this issue?