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      Collections Representative Interview

      13 Aug 2022
      Anonymous employee
      West Lafayette, OH

      Other Collections Representative interview reviews for Discover

      Collections Representative Interview

      24 May 2017
      Anonymous interview candidate
      Phoenix, AZ
      No offer
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at Discover (West Lafayette, OH) in Aug 2022

      Interview

      Virtual interview process. Everything was super easy and the interviewer was very friendly and thorough; She gave me tons of information but in a very absorbable and understandable way. The interview lasted about 40 mins which was what she had told me on the phone when setting everything up. She made sure I had answers to any and all questions that I might have had about the position or the company.

      Interview questions [1]

      Question 1

      Collections department handle a lot of angry customers, how have you dealt with an angry customer in the past?
      1 Answer
      1
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Discover (Phoenix, AZ) in May 2017

      Interview

      The interview was very laid back, there was a set of cards and they ask you to order them from your greatest strengths to weakest. Everyone was very friendly. The first step was a phone interview, followed by an in person interview and lastly an interview with the hiring manager.

      Interview questions [2]

      Question 1

      What can you offer to Discover?
      Answer question

      Question 2

      Name a time you had to deal with an unhappy customer?
      1 Answer