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      Customer Account Specialist Interview

      28 Jul 2020
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Discover

      Interview

      I had an phone interview. Our connection kept going in and out. She asked alot of " describe a time when " questions. she said it would take 3-5 days to get back to me to see if i got the job or not. as soon as we hung up i got an email saying I wasnt right for the position.

      Interview questions [1]

      Question 1

      Describe a time when ....?
      Answer question

      Other Customer Account Specialist interview reviews for Discover

      Customer Account Specialist Interview

      6 Jun 2014
      Anonymous employee
      Phoenix, AZ
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Discover (Phoenix, AZ) in Apr 2014

      Interview

      The hiring process was a bit tedious. When I was first contacted via email for a phone interview the woman asked me when I was available. I let them know the times and days that I would be available and the woman called me outside of the times I had given so when she called I was not prepared, she said she would call back but never did. I called her, emailed her, nothing.. a few weeks later I got a phone call from a different woman and we scheduled a phone interview for the previous day which went well. We then scheduled a face to face interview with someone else that same day, I came in for a second face to face interview with another person the following day and was offered the position which I accepted. However because of when I was offered a position I was not able to begin the next training class because they wanted extra information pertaining to my background check, information that has never before been relevant in any other background check I have been subject to. So All in all between when I originally applied and when I started as about 2 months.

      Interview questions [1]

      Question 1

      The interview questions were all pretty standard. The second interview that I had was different there was one point where I was given a stack of cards with different qualities on them (organization, problem solving, communication etc) and I had to put them into rows by what i viewed most important to least important. They are all good qualities tho so its kind of a trick question. They will ask you why you put them where you did and why you were wrong. Just dont over think it as its impossible to put them in any "correct" order.
      Answer question
      2