I applied online. The process took 2 weeks. I interviewed at Delta Air Lines in Jan 2016
Interview
I applied for Delta Air Lines on 01/07/2016. A requirement for the interview is a successful completion of two personality assessments after submission of your application and resume. Make sure you have 10 years of employment and residency history documented and all unemployment periods accounted for. This is part of the application process.
On 01/13/2016 I received my invitation to conduct a one-sided video interview for submission and consideration. I completed the interview that night. Business suit, clean shaven, hair gelled and neat, and teeth white. You want to make an impression and show your viewers of the video interview what you may look like as an actual Flight Attendant. The interview consisted of five STAR format behavioral questions and three policy questions.
Unfortunately for me, I was not as prepared as I thought for the five questions and did not make it past for the Face to Face Interviews in Atlanta. On top of that, in the middle of answering the third question, my webcam crashed! I received my Thanks But No Thanks email on 01/22/2016 and can reapply for the position on 07/07/2016 if there is an open position under a new requisition number.
Other threads have the five STAR behavioral questions posted. Answer them with the mindset of a Floght Attendant. You may want to invest in guides at becoming a Flight Attendant BEFORE applying, submitting your resume, publishing a cover letter, etc. I bought mine for $15 after my video interview with Delta and now know EXACTLY where I messed up in my answers I submitted.
I have applied with a regional carrier and am going to an open session interview at the end of February. Contingent on successful completion of the interview and training leading to hiring of this regional carrier will determine whether or not I reapply with Delta. I may like it at a regional carrier more than a mainline carrier.
Interview questions [5]
Question 1
Please describe a situation when you demonstrated initiative and took action without waiting for direction. What was the situation? What actions did you take and what were the results?
Tell us about a time when you had to work with someone with a difficult personality. What made this person difficult and how did you handle it? What were the results?
Give us an example of a choice you made to go above and beyond what was needed to satisfy a customer. What was the situation? What actions did you take and what were the results?
Tell us about a time when you worked on a team with someone who did not do his or her share of the work. What was the situation? What actions did you take and what were the results?
Tell us about a time when you witnessed a coworker or colleague breaking the rules or acting in a dishonest or unprofessional manner. What was the situation? What actions did you take and what were the results?
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Interview questions [1]
Question 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?