I applied online. The process took 2 days. I interviewed at Delta Air Lines (Jamaica, NY) in Jan 2020
Interview
Standard customer service interview. You have to explain experiences using the star method. After the video interview, you receive an interview in person. They will let you know if you are hired immediately.
Interview questions [1]
Question 1
The asked about previous customer service experience.
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Interview questions [1]
Question 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Interview questions [1]
Question 1
How would you handle a customer who's been forced to take a different flight from one they've booked.