I applied online. The process took 4 weeks. I interviewed at Delta Air Lines (Atlanta, GA) in Sept 2019
Interview
After successfully completing the HireVue interview you will attend the group interview and then break out individually to interview with one of the hiring managers where they will ask you a series of questions. Practice answering the questions using the STAR method and try to relate your answers to the role of the job
Interview questions [1]
Question 1
Tell me about a time you had to deal with a difficult customer
When you meet the minimum eligibility requirement and0 your CV gets shortlisted you get an interview call. In an interview, you need to be well behaved and disciplined manner candidate. Everything they notice from your speaking to communication skills your body behaviour while talking
I applied online. The process took 2 months. I interviewed at Delta Air Lines (Atlanta, GA) in Mar 2021
Interview
Use the STAR method. Pick one work event and elaborate using this method. Always put safety first. Make sure the safety and the service for the customer is first thought.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer? And how did you turn the situation around.
I applied online. The process took 1 day. I interviewed at Delta Air Lines (Newburgh, NY)
Interview
We participated in a group interview process with about 15 other people. We were asked to talk about ourselves in front of the group and describe a difficult customer service situation that we had encountered in the past. There was a cut in the middle of the interview and they let about 75% of the group go home before conducting 1 on 1 interviews.
Interview questions [1]
Question 1
Describe a difficult customer service situation and how you handled it.