I applied online. The process took 1+ week. I interviewed at Delta Air Lines (Virginia Beach, VA) in Apr 2015
Interview
I made it to the virtual interview part.. the questions were quite easy, so I thought. They were basically customer service experience questions. I answered all to the best of my ability. I didn't get hired, even though they said my background was impressive but i will try again when the time comes.. I don't believe in giving up. I've gotten that far, I can go further.
Interview questions [1]
Question 1
"Have you ever had a difficult customer? What did you do to resolve the issue and what was the outcome?"
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Interview questions [1]
Question 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?