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      Delta Air Lines

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      Customer Service Agent Interview

      17 Apr 2015
      Anonymous employee
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      The process took 2 weeks. I interviewed at Delta Air Lines

      Interview

      Applied on March 25th. Received an email 1 day later asking me to complete a personality assessment. Was not asked to complete a work/education history application until a week and a half later via email. The email implied they had been waiting on me to complete the application, so look out for that. I completed this on a Wednesday, and the following Monday was asked to participate in a video interview through an app/company called HireVue. This is NOT a conference call. It is one-sided only. The app presents 4 questions to you on the screen and you have 30 seconds to think about it. Then a 3,2,1 countdown begins and BAM, you're viewing yourself in a front facing camera to answer these questions. You have 2 minutes per question to answer, but can end the questions earlier. I had trouble using the iPad version of the app and had to use the iPhone version instead. 24 hours after the video interview, I was called by atlanta (404 area code) to book a face to face interview at the airport.

      Interview questions [4]

      Question 1

      Give an example of a choice you made to go above and beyond what was expected of you to satisfy a customer or client's needs. What was the situation? What actions did you take, and what were the results?
      3 Answers

      Question 2

      Describe a time when you had to deal with someone who was difficult, upset, or distressed. What was the situation? What actions did you take and what were the results?
      Answer question

      Question 3

      Describe a time when you had to work as part of a team to accomplish a task or goal. What was the situation? What was your role? What actions did you take and what were the results?
      Answer question

      Question 4

      Give an example of a time where you were in a high stress or high pressure situation. What was the situation? What actions did you take and what were the results?
      1 Answer
      221

      Other Customer Service Agent interview reviews for Delta Air Lines

      Customer Service Agent Interview

      31 May 2023
      Anonymous interview candidate
      Declined offer
      Negative experience
      Easy interview

      Application

      I interviewed at Delta Air Lines

      Interview

      Phone call to me and set up interview. Very easy and fast company does not seem to care for employees I do not recommend this place for anyone who is looking

      Interview questions [1]

      Question 1

      When can you work? Hours available
      Answer question

      Customer Service Agent Interview

      11 Jan 2025
      Anonymous employee
      Paris
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Delta Air Lines (Paris) in May 2023

      Interview

      Entretien suite à ma candidature au bout d'une semaine. Entretien téléphonique suivie d'un entretien sur place avec des managers en français et en anglais. C'était très intéressant et enrichissant. Des recruteurs très sympa et à l'écoute. Qui te mettent à l'aise même si l'entretien est très poussée et technique.

      Interview questions [1]

      Question 1

      Utilisation de la méthode STAR pour répondre à des questions sur des expériences vécues au travail
      Answer question

      Customer Service Agent Interview

      2 Apr 2023
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      The process took 2 months. I interviewed at Delta Air Lines

      Interview

      Applied February and still waiting 2 months for a f2f. no update yet. application states in progress. Did 1 assessment only. Can anyone in the same boat write me at valuable-donkey3320 on red it or go to the airportcareer page on red it

      Interview questions [1]

      Question 1

      Anyone in the same boat? please refer to page to input your experience?
      Answer question