The process took 8 weeks. I interviewed at Delta Air Lines
Interview
I applied for FA position on August 22. I did my online application providing all necessary information. After a day I received email that I need to update my profile with some information , and also complete online assessment which I have some limited time for, and tons of criss cross question from different departments but mostly customer service was a focus point.
After that my online profile change into " under review". Sep 12 i received email and software with request of doing online video interview in 3 days, otherwise my application will be discharged. I did in the second day. Mega stressful experience. Camera was going off since my comp was falling asleep during the interview. Questions were moderate difficult , but very well designed. Build up body of each question- ALL STAR FORMAT- asked by different FA.
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?
I applied online. I interviewed at Delta Air Lines (New York, NY)
Interview
I want to come here and say. The virtual ODVI is based on behavioral questions and situations practice your start method is very important easy and hard all at the same time.
Name a time when you held yourself in high standards. Name a time you didn’t follow rules but knew you at to something along those lines. I can’t remember exactly. But practice everyone. Star method best of luck to all. Keep trying don’t give up.
Interview questions [1]
Question 1
Name a time a customer complaint about you although customer is always right.