I applied online. The process took 4 months. I interviewed at Delta Air Lines (Atlanta, GA) in Feb 2014
Interview
Online application
Phone Interview
Face to Face Interview in Atlanta
Interview questions [1]
Question 1
in f2f they ask you 6 STAR (Situation, Task, Action, Result) questions. and also give you a scenario where you have to make up a story on the spot to announce to the cabin
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It was very nerve racking so I would look online and kinda have an idea of how you would answer so you won’t feel unprepared . Star method is very important and try to look confident and polished.
I applied in-person. I interviewed at Delta Air Lines (Atlanta, GA)
Interview
it went really smooth and was a great experience. they really made me feel at home and I hope to get a call back soon. the questions were focused on customer service and brand identity.
Interview questions [1]
Question 1
tell us about a time you had to deal with a difficult coworker?