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      Delta Air Lines

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      Customer Service Agent: Ticketing Interview

      4 Mar 2012
      Anonymous interview candidate
      New York, NY

      Other Customer Service Agent: Ticketing interview reviews for Delta Air Lines

      Customer Service Ticket Agent Interview

      23 Aug 2021
      Anonymous employee
      New York, NY
      Accepted offer
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Delta Air Lines (New York, NY) in Feb 2012

      Interview

      I also got the call from them. passed the interview and was advised to go for online assessment, and also been told they gonna contact me for f2f interview details. But never heard anything since. Dunno if should call 'em back to ask what's going on...

      Interview questions [2]

      Question 1

      How many employers have you changed in the past three years?
      Answer question

      Question 2

      What was the situation in your previous customer service experience which describes you the best suitable for this position?
      1 Answer
      1
      Positive experience
      Easy interview

      Application

      I interviewed at Delta Air Lines (New York, NY) in Jul 2021

      Interview

      Most comfortable interview I Ever had in my whole life. Questions were based in customer service relations. Do you think your the right fit and why. Can you be punctual and reliable.

      Customer Service Ticket Agent Interview

      1 Dec 2017
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 3 months. I interviewed at Delta Air Lines in Nov 2017

      Interview

      Started this process in Late October 2017. Submitted the application online, few minutes later completed the in depth application, another few minutes later took the personality assessments. Exactly one week later I got an email to do the video interview (first week of Nov. 2017). I completed the video interview 2 days later. Exactly one week later I got the F2F invite for that same weekend (Nov 17th). I was pretty excited because the process seemed to be going smooth and fast for me. The day of my F2F I went there expecting it to be like everyone here has stated about it being a group interview but mine was completely different. I came in and it was just me. I had my interview and left. They told me that they still had more people to interview later on in the week and said they would call me in 2 weeks. It has now been more than 2 weeks and I havent heard a single word. My application portal still says "current under review". I've been googling everywhere for anyone in the same boat but no luck. Everyone either got the job on the spot or said they were in the same boat but never updated to let people know if they ever heard back from Delta. It's really frustrating. I haven't seen anyone on here get a CJO by email or over the phone. Is that really a possibility? I feel like i'm just being strung along but will soon be let down. Its pretty discouraging. :( I just want to know if I got the job or not. Any insight would be helpful from people in the same position. This interview was held at SNA- santa ana airport in California. Theres a possibility that this airport has a different interview process due to it being a smaller airport? Maybe

      Interview questions [1]

      Question 1

      where would you fly to first if you got the job?
      2 Answers
      2

      Customer Service Ticket Agent Interview

      8 Apr 2017
      Anonymous employee
      Detroit, MI
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Delta Air Lines (Detroit, MI) in Mar 2017

      Interview

      March I applied, passed digital interview also received invitation for face to face But when I applied there were no slots left?? Received another email saying they will call me or email me when more slots become available. Hope I still have a chance for face to face.
      1