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      Technical Support Engineer Interview

      9 May 2024
      Anonymous interview candidate
      San Francisco, CA
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied through a recruiter. I interviewed at Datadog (San Francisco, CA) in May 2024

      Interview

      I recently interviewed for a Technical Support Engineer position at Datadog. The process began positively, with an excellent recruiter call and a manager interview that were both encouraging and supportive, followed by a successful Hackerrank technical test. This extended through the onsite technical and behavioral assessments, where three team members provided constructive feedback on all the technical problems and behavioral questions I tackled. However, the experience concluded disappointingly during the final session. This portion felt more like an interrogation than an interview. It began with repeated questions I had already answered and included oddly specific queries about how I applied for the position. The person I met with emphasized the challenges of transitioning from technical support to software engineering within the company, which felt discouraging. Additionally, they expressed undue concern over my 30-minute commute from East Bay to San Francisco!! Moreover, they fixated on unconventional questions, such as how to visually represent a sign with “Great job” whenever there is an empty ticket queue. When I proposed a script-based solution, they bizarrely insisted on a physical sign with the words "Great job," leaving me perplexed. It's disappointing when a seemingly positive interview process concludes on a sour note. Despite encountering welcoming and engaging individuals throughout the process, the final interaction with tainted the experience and left me feeling unwelcome and undervalued. It's essential for leaders within a company to maintain a consistent and supportive approach during interviews, as these interactions significantly influence candidates' perceptions of the organization regardless of the outcome. I hope this feedback can help improve the process for future candidates.

      Interview questions [1]

      Question 1

      Initial call interview with a recruiter, manager interview/ Behavioral questions, 90 minutes hackerrank technical test, onsite 3 hours interview, 45 behavioral questions, 1-hour pair troubleshooting, 30 minutes director interview.
      Answer question
      12

      Other Technical Support Engineer interview reviews for Datadog

      Technical Support Engineer Interview

      15 Apr 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Datadog

      Interview

      I applied through LinkedIn. It did not that that long to come back to me. They reviewed my resume and cv, sent me an email to have a phone screening interview.

      Technical Support Engineer Interview

      26 Feb 2026
      Anonymous interview candidate
      Seoul
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Datadog (Seoul) in Feb 2026

      Interview

      I applied online, and a recruiter from Singapore reached out by email. They outlined the process as: 1. Hackerrank; 2. Interview with hiring manager (Functional background / projects / tools, Why support engineering role?); 3. Interview with other engineers on the team (Scenario based, How to handle multiple tickets, How to deal with difficult customers); 4. Live troubleshooting round (Role play how to act -- Ask questions on what they’re facing right now, Documentation provided during interview); 5. Director connect (Career goals, How datadog can help).

      Interview questions [1]

      Question 1

      How would you write a response to a ticket?
      Answer question
      1

      Technical Support Engineer Interview

      24 Feb 2026
      Anonymous interview candidate
      Ciudad de Mexico
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at Datadog (Ciudad de Mexico) in Feb 2026

      Interview

      En total son 5 entrevistas, junto con una asignación para la casa. No te confies porque a pesar de llegar a la última fase puedes ser fácilmente descartada si no respondes las preguntas del director que es quien toma la desicion final

      Interview questions [1]

      Question 1

      Lanzar una ec2 en AWS
      Answer question