Applied online and got a call the next day from the recruitment agency to arrange an interview at the assessment centre in the next couple of days.
The assessment centre experience took three hours and involved introducing another candidate, a typing test, a mock phone-call, a mock response to customer email and a one-on-one interview.
My interview group was given an introduction to Datacom , the call centre's client and the role requirements. This was followed by a brief ice-breaker task. After that, interviewees were given a laptop to complete the online application form, the typing test and the mock customer email. The remaining time was spent waiting in the main room to be called for the 1-1 interview and the mock phone call.
All technical information necessary to successfully complete the mock customer email and the mock phone call was given. The two tasks seemed to be represent the situation of a typical 'inquiring' customer rather than the 'difficult' or 'angry' customer.
1-1 interview consisted of a few basic interview questions such as 'what does customer service mean to you?' and 'have you worked in a high pressure environment before?'. There were no 'tell us about a time' type behavioural questions.
Received application outcome within a week.
