You have to do some online assessments online and in the office if you get accepted, face to face interview with HR and a supervisor. The only thing they don't tell you at interview is you get throwed into training and different positions you don't get paid extra for, so if you start off on the frontline taking calls you get trained for tech support with no extra pay unless you get bumped to tech support after you been there for 6 months.

The interview is intensive. They will ask you questions referencing personality the STAR method. They will ask you multiple questions about your past employers, experience and expectations of work/ life balance.