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      Customer Service Representative III/Tech Support Interview

      19 Aug 2016
      Anonymous employee
      Tulsa, OK

      Other Customer Service Representative III/Tech Support interview reviews for DISH

      Customer Service Representative III/Tech Support Interview

      13 Apr 2016
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at DISH (Tulsa, OK) in Feb 2016

      Interview

      I applied online, the next day they called my for a short phone interview and heard what they liked then scheduled a face-to-face interview three days after my phone interview. I showed up for the interview with a hard copy of my resume (which they did not ask for but it is professional to do so). my interviewer walked me around the facility and then back to the front desk to where the lady at the front extended an offer of employment. After she confirmed that I qualified to not partake in the drug screening and once my back round check comes back they will call me with a start date. which they did three days after my interview.

      Interview questions [1]

      Question 1

      Basic character questions and call center life style questions.
      2 Answers

      Application

      I applied online. The process took 2 weeks. I interviewed at DISH in Apr 2016

      Interview

      Dish first utilizes a phone screening and if that goes well, it's followed by a lengthy in person interview after completing an online application and personality/skills assessment. I was impressed with their amenities and enjoyed the tour which unfortunately didn't change my feelings regarding their attitude towards customers. Upon arrival they asked me to listen to 2 call examples while waiting for the hiring interviewer. The tech call was great however the billing escalation call was typical of the treatment that customers have referenced when rating them among the worst companies for their customer service. The agent was rude and the sales department had obviously misled the customer with an outright misrepresentation of charges. That was the beginning of my subconscious sabotage of my interview which resulted in their not offering me a position. When I received the email to notify me a few days later, I was relieved to say the least. It wasn't the interview or the interviewer at fault so I rated that process as neutral. The issue with all TV providers is their need to be humbled by real competition. Until then they will continue to treat customers poorly.

      Interview questions [1]

      Question 1

      I was asked no unique questions.
      Answer question

      Customer Service Representative III/Tech Support Interview

      20 Jan 2017
      Anonymous employee
      Phoenix, AZ
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at DISH (Phoenix, AZ) in Apr 2016

      Interview

      Interview was an typical interview, Interviewer asked typical questions such as "What is your work experience" " Do you have experience dealing with the use of multiple screens and programs" " what are you goal" "Why Dish" and then they show you around the center and let you see what a typical work day looks like. After the interview and the walk through, they sit you and the room, go talk to a few more management personal and come back to tell you yes you have the job or no you don't.

      Interview questions [1]

      Question 1

      Do you have experience with dual screens and working them using multiple programs?
      1 Answer