Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Cox Communications

      Part of Cox Enterprises

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Cox Communications reviews | Cox Communications jobs | Cox Communications salaries | Cox Communications benefits | Cox Communications conversations
      Cox Communications interviewsCox Communications Customer Service Retention Specialist interviewsCox Communications interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Retention Specialist Interview

      23 Mar 2017
      Anonymous interview candidate
      Phoenix, AZ
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at Cox Communications (Phoenix, AZ) in Mar 2017

      Interview

      After I applied online i received a request to take one of their online tests that consists of vocabulary and math problems. The next morning I received a request to set up a phone interview that happened the same day. The following day I went in for an in person interview. During the in person interview I was sat in a small conference room with the hiring manager and 1 other person who was conferenced in through the phone. Overall the interview process is pretty basic and they focus all on the STAR format.
      1