Everything was done over the phone since this was work at home. The first process of the application is to apply online, attach your resume, the computer will scream if you qualify to do the testing for work for home ( computer requirements test screen you log onto a website they test your computer remotely screening it to make sure it qualifies for the speeds and space and that memory this process was very irritating and dysfunctional however it wasn't Convergys issue it was the company they contracted to do the screening for the computers), once you do the screenings and the testing with a simple typing sight and Standard customer service questions you will then get a call from a recruiter that will set up time for you to talk to the first level management ( this is the standard quick interview lasting about 15 minutes asking computer questions about parts of the computer and systems you go to to see your knowledge if you're qualified enough to work at home you need to be able to get around a little bit for Tech issues), and they will tell you that they will talk to the second manager that's in charge of hiring( she will schedule a time for you to interview with her usually the next day) , that interview last about a half hour standard questions very personable ( From how you did on that interview they will notify you or offer you the position over the phone as they did for me on that interview call), then you'll get an email with an onboarding date that you have to be ready for and some software you have to download for Adobe to get your Adobe virtual training classroom, have a headset ready for training, having a desktop is better than a laptop, can you get a link in your email for the teacher classroom address to log into the date and time you have to log in for class,, first two or three days is a lot of login issues with people that never did work at home before, internet problems and onboarding problems that they have to figure out after that first week the second week is a little bit better I start training.