Interview process was thorough but ultimately felt longer and more complicated than necessary for a Senior CSM role. The process consisted of six interviews, including conversations with HR, leadership, an AI focused interview, and a final platform assessment.
The initial conversations with the recruiter and SVP were positive overall. The SVP in particular was transparent about the role, expectations, and company direction. One thing that stood out to me was that leadership mentioned wanting the team to rely less on AI tools internally, which felt somewhat inconsistent given that an AI based interview exercise was built into the hiring process.
The AI portion of the interview itself felt underdeveloped and lacked clear direction. I was given a workflow related prompt and asked to demonstrate how I would approach it using AI tools, but when I asked clarifying questions about expectations and deliverables, the interviewer did not seem fully aligned on what they were actually looking for. As a result, much of the conversation shifted away from the exercise itself, which made the round feel less productive than it could have been.
The interview with the director also went well conversationally, but I did leave with concerns about management style and team autonomy. During the discussion, the director described herself as highly involved in team activity and client calls, which personally came across as a more micromanagement oriented environment than what I look for in a leadership style.
The final assessment required learning and presenting their platform in detail, including onboarding workflows and tying the product back to customer business outcomes. While I understand wanting to evaluate presentation and onboarding skills, the amount of preparation required felt excessive, especially for candidates currently working full time and navigating an already lengthy interview process.
Overall, the people I spoke with were professional and the process moved fairly quickly until the final stage. However, after six interviews and a significant time investment, receiving a rejection without any meaningful feedback was disappointing. Even brief feedback would have gone a long way given the scope of the process.
