I applied online. The process took 3 days. I interviewed at Concentrix (Oshawa, ON) in Nov 2016
Interview
I had the interview directly in the person's office and not in a separate interview room. Asked relevant questions and told me more about the job. Took me to the working area and got to shadow an agent and then asked me if I see myself doing the same.
Interview questions [1]
Question 1
1. Tell me about yourself.
2. Tell me about your previous work experience or customer related experience.
3. Tell me about a time you dealt with an irate customer.
Very simple and straightforward. They were relaxed and easy to speak with. Had a fun time with guessing an item which was a kitchen appliance, this served as a base to a successful interview.
Interview questions [1]
Question 1
They asked if I had experience with troubleshooting different types of technical issues.
It was a very easy process with some tests for Typing speeds and internet availability. It was then followed by an AI interview process where we would video our responses.
They make you do all these assessments just for them to deny you. I applied multiple times even though I have the qualifications and still denied. The pay is very cheap as well. Should not have all these assessments and stuff for the little pay
2
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