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      Technical Support Specialist - CAE Interview

      14 Aug 2015
      Anonymous employee
      Ann Arbor, MI
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Comcast (Ann Arbor, MI) in Jul 2015

      Interview

      I applied for the CAE Tech Support position online 7/22. Then the next day I received phone call from Comcast Recruiting dept, but I missed the call. Finally, 7/24, I reached the Recruiting Dept to complete an initial phone screen interview. I passed that and the recruiter emailed me links to complete Personality Test and Customer Service Skills Test. Once I completed the tests, the recruiter advised me that he will forward my results to appropriate team and I should be contacted with next steps in application process. Indeed, I was contacted by 7/24 evening to setup Face to Face interview. On 7/30, I met with Comcast via group session interview. It was about 10 of us there for my session. We met with a manager who explained the value of becoming a Comcast Employee and the benefits they offer. Then, we waited in the lobby to be called individually to meet with team managers. Some of the other candidates left the building immediately after their interview was over. While some of the other candidates waited shortly after their meeting, then they were told that they were all set to leave. Well for me, I was one that had to wait. Surely, after my meeting with the team managers, I then met with the HR Specialist who asked me a few more questions. As a result, I received an email the next day 7/31 to offer me a position with Comcast. The final offer letter came by email 8/7 after my drug test and background check was completed.

      Interview questions [1]

      Question 1

      How do I go above and beyond for a customer after I have exhausted all possible options and they are still unhappy?
      Answer question