ClearPoint Strategy Customer Success Manager (CSM) interview questions

I had a multi-step interview process that included an initial HR screening, followed by interviews with the hiring manager. The process also included a customer case study/project where I had to review an account scenario, identify risks and opportunities, and explain how I would approach customer retention, onboarding, and strategic planning. The interviews focused heavily on customer relationship management, problem-solving, prioritization, cross-functional collaboration, and handling difficult client situations. Overall, the process felt organized, professional, and centered around real-world Customer Success challenges.