I applied online. The process took 1 week. I interviewed at ClassPass (Missoula, MT) in Nov 2018
Interview
Interview process started with an email asking to set up a phone interview. After the phone interview, was sent a test involving common questions/grievances from customers that you have to respond to within a certain time frame. After completing this, was contacted to meet for an in-person interview.
The 2 hour in-person interview consisted of three separate 30 minute interviews with different team leads—who were all lovely people. The final 30 minute block was dedicated to a customer response test, similar to the one taken after the phone interview.
Response times throughout the process were very quick and professional. Place had an exciting, new-startup feel, with everyone I talked to being very nice and up-beat (and not in a fake PR corporate sort of way). Overall a great experience, despite the fact that I'm notoriously bad at cultural fit interviews.
Interview questions [1]
Question 1
"Name a time you made a mistake at a previous job, and what you did to remedy the situation."
"What do you see yourself doing in 5 years? What did you see yourself doing 5 years ago?"
"How did you handle stress at your last job?"
"Do you prefer to work alone, or in a team environment?"
The people who interviewed me were very kind and made me feel very comfortable. It was very pleasant and I didn't feel nervous at all. They seem to not only be interested in you as a professional, but as a person too.
Interview questions [1]
Question 1
Why do you wish to work in the customer service field?
I applied through an employee referral. The process took 5 days. I interviewed at ClassPass (Missoula, MT) in Oct 2019
Interview
I had a two-step interview process that first took place over the phone and then an in-person meeting. Everyone that interviewed me was super friendly and helpful. Instead of creating a stressful interview environment, it was personal, engaging and educational.
I applied online. The process took 2 weeks. I interviewed at ClassPass (Missoula, MT) in Oct 2019
Interview
My interview was an open house interview. I submitted my application and the company called applicants in all on a specific day, where they did an office tour, company overview, and brief interviews with about 3 people from different teams.
Interview questions [1]
Question 1
Do you have previous experience with customer service? Why do you think you would be good at this job?