Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Cisco

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Cisco reviews | Cisco jobs | Cisco salaries | Cisco benefits | Cisco conversations
      Cisco interviewsCisco Customer Support Engineer interviewsCisco interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Support Engineer Interview

      30 Jan 2015
      Anonymous interview candidate
      New York, NY
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through university. The process took 2 months. I interviewed at Cisco (New York, NY)

      Interview

      Their interview process is long and requires. Lot of work. The company recruiters I worked with were nice but very disorganised. The position I applied for was listed for the San Jose location. When a recruiter called, they told me there were no positions available there, so I said I wasn't interested in relocating. I got a call the next day saying they did have openings in San Jose, so I agreed to go through the interview process. This involved: -a phone call from a recruiter -a first-round phone interview with a manager -preparing a one-page technical document and one non-technical slide to respond to a scenario they gave me. -one half-hour "non-technical" manager interview -one hour technical interview with two technical managers Interviews were both conducted via Webex. The scenario they gave me required a lot of research on my part. The interviews went really well, they all seemed confident I would get the job. The interviewers did not ask about the scenario I had been given or the documents I had prepared, those were uploaded to my candidate profile. The interviewers encouraged me to start learning everything I could to obtain my CCNA certification, because they were sure I would get the position and your first few weeks at Cisco are like "trying to drink from a firehouse" because of all the new information. The interview process took about a month because they had to keep rescheduling interviews due to the managers' busy schedule. After my interviews, the manager asked me to select my location preference from a list. San Jose was not on that list. I responded to the email by saying "I was told San Jose was an option, is that still available?" To which he responded "yes just confirming San Jose is still your preference." That was strange. I was then told I would hear back within a few weeks. After about five weeks I tried getting a hold of my recruiter and didn't hear back for a while. After trying harder to get in contact with him, I was told I was not selected.

      Interview questions [2]

      Question 1

      What other products does Cisco make?
      Answer question

      Question 2

      How would you respond to an irate customer?
      Answer question
      16

      Other Customer Support Engineer interview reviews for Cisco

      Customer Support Engineer Interview

      14 Sept 2022
      Anonymous interview candidate
      Declined offer
      Negative experience

      Application

      I interviewed at Cisco

      Interview

      Well hiring process is pretty straight forward , HR reaches out and lays out the job description , salary and then give you assessment questions that are reviewed by hiring manager who then interviews you , second interview is with you future colleagues and that’s it . **Issue - no scope for negotiation or no opportunity to get considered in a senior support role . Salary offered is not competitive

      Interview questions [1]

      Question 1

      Very basic dns dhcp vpn tcp/ip questions
      Answer question
      3

      Customer Support Engineer Interview

      13 Oct 2022
      Anonymous interview candidate
      Bengaluru
      No offer
      Positive experience
      Average interview

      Application

      I applied through university. The process took 1 day. I interviewed at Cisco (Bengaluru) in Aug 2022

      Interview

      it was three rounds (Tr, Mr, HR). they mainly focused on networks, and anyone coding language. One with good knowledge in coding and computer science topics can easily crack the interviews

      Interview questions [1]

      Question 1

      asked me to tell the logic for different codes
      Answer question
      1

      Customer Support Engineer Interview

      23 May 2022
      Anonymous interview candidate
      Chicago, IL
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Cisco (Chicago, IL) in Feb 2022

      Interview

      The first call was with a recruiter who gave me a quick rundown on the company and role. A follow-up interview was scheduled a week later with the hiring manager but the manager didn’t show. I contacted the recruiter and they said there was a mixup, another call was scheduled a week later. The call with the manager was mostly behavioral based questions and listed 1.5 hours. A follow-up interview was schedule for a week later with Tier 2 and Tier 3 support to ask technical questions. That call last just over an hour. A third interview was scheduled two weeks later with two Tier 1 agents to do more technical questions and that call lasted an hour. All of the calls went really well. I never heard back from the recruiter after that interview and my email/calls were ignored. Outside of the whole process taking over a month I’d have to say it was pleasant. I wish I had more information about why they never contacted me again.

      Interview questions [5]

      Question 1

      Tell me about a time you encountered a difficult situation and how you handled it.
      Answer question

      Question 2

      How do you handle conflict.
      Answer question

      Question 3

      If you encountered a problem that you didn’t know the answer to, how would you handle it.
      Answer question

      Question 4

      What are common tools for troubleshooting website and network issues
      Answer question

      Question 5

      What programming languages do you know and how do you use them
      Answer question
      1