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      Choco

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      Customer Success Manager Interview

      19 Dec 2023
      Anonymous interview candidate
      Los Angeles, CA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Choco (Los Angeles, CA) in Aug 2023

      Interview

      The interview process was fairly straightforward. I wasn't a huge fan of the idea of having to share a case study, but I did not make it that far into the interviewing stage, as I only got through the first round.

      Interview questions [1]

      Question 1

      Describe your experience in Customer Success?
      Answer question
      avatar
      Choco response
      2y
      Thank you for your time in the interview process and for providing information regarding your interview process. Best of luck in the new year!

      Other Customer Success Manager interview reviews for Choco

      Customer Success Manager Interview

      11 Oct 2024
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at Choco (London, England)

      Interview

      Interviewed twice at Choco, in 2022 and in 2024 - both times I had at least 2 interviews with them (so I was progressing in the process) and then suddenly they ghosted me. I don't know what happened to make them disappear but they did. Actually the second most recent time they had at least the decency to let me know they were not going to go ahead with me, but then I asked for feedback and I never got a response. So at this stage it is very clear to me that they don't like me - and I will never apply to Choco again after trying twice! - but I still don't know why I am not a good fit for them, what I could have done better etc as no one has the courtesy to get back to you with a shred of feedback. I think it's very unprofessional and frankly unacceptable. And I dealt with different people in 2022 and 2024 so it must just be the way they operate as a company. Not impressed

      Interview questions [1]

      Question 1

      Standard CSM questions, nothing technical
      Answer question
      1
      avatar
      Choco response
      1y
      Thank you for sharing your experience. We apologize for the lack of communication and feedback during your interview process. This is not the candidate experience we strive for, and we understand how disappointing that must have been. Your feedback will be shared with the TA team so we can continue to get better and provide meaningful insights to our candidates. We appreciate the time you invested in interviewing with Choco and wish you all the best in your future endeavors.

      Customer Success Manager Interview

      6 Dec 2023
      Anonymous interview candidate
      Madrid
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Choco (Madrid) in Oct 2023

      Interview

      Interview process was super fast, efficient, straightforward. People were friendly, the atmosphere was pretty informal. I think they are using the Amazon interview types of questions, so you should get prepare even if it sounds informal and easy!

      Interview questions [3]

      Question 1

      What are your salary expectations?
      Answer question

      Question 2

      What is the similarity between this job and your previous experience?
      Answer question

      Question 3

      Tell me about a time when you had to find a solution to a complex issue.
      Answer question
      avatar
      Choco response
      2y
      Thank you for leaving a review. It's great to read your comments as our commitment is to streamline the interview process, ensuring efficiency and respecting candidates' time to create a positive experience.