Phone Interview, followed by an in person interview testing your handwriting (though it isn't relevant to the job at all), followed then by a normal style interview in their office.

I emailed the recruiting office and they stated that I had to schedule an appointment via email to go into one of the offices to take a grammar quiz. Once recieving notice that I passes the grammar quiz, I was told when my orientation date would be. When I arrived at the orientation date, I was explained how to write the letters and contact the card writing department for additional help if needed.